CUSTOMER SUPPORT

How can we help?

Have a question about a product, personalization, shipping, or an existing order? Send us a message and our support team will get back to you.

Email support is available on business days. We reply as soon as possible.

Name, Email, Topic, and Message are required.

Including your order number helps us find an existing order faster.

Please do not include payment card information.

Prefer email?

Email us at order@ucolorx.com. For an existing order, include your order number and the email address used at checkout.

For damaged, defective, or incorrect items, contact us within 48 hours of delivery and include clear photos or video in your email.

Quick answers

Ordering & personalization

Choosing a model, checking custom details, and changing or canceling an order.

Visit FAQ

Shipping & tracking

Processing times, delivery estimates, and tracking information.

View shipping policy

Returns & refunds

Eligibility, personalized-item exceptions, and how to request help.

View return policy

Business information

Nojia International Trading Limited

Hong Kong office and correspondence address:
Room C, 6/F, World Trust Tower
50 Stanley Street
Central, Hong Kong

Production and dispatch:
6th Xinfeng Road, Longgang
202, A1, Taizhong Industrial Park
Shenzhen, Guangdong 518172, China

Please contact us before sending a return. An approved return may require a different return address.